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Ciudad de Redmond, Oregón – Roberts Field, Aeropuerto Municipal de Redmond
ADA/ADDITIONAL ASSISTANCE AT REDMOND MUNICIPAL AIRPORT
Redmond Municipal Airport (RDM) is committed to providing a welcoming and accessible experience for all travelers.
AIRPORT PARKING & CURBSIDE ASSISTANCE
ADA-designated parking spaces are available in all Airport Paid Parking Lots for vehicles displaying valid disabled permit identification. Standard posted parking rates apply.
The route from all parking areas to the terminal is barrier-free and on a single level, ensuring easy and accessible access for all travelers.
WHEELCHAIR SERVICE
It is recommended that you contact your airline in advance of your trip to request wheelchair service for your entire journey.
Airline-Provided Wheelchair Assistance
If you require wheelchair assistance from the ticket counter through security, to/from the gate or aircraft, please arrange these services directly with your airline in advance. You can do this by:
- Visiting your airline’s website
- Calling their reservations or customer service number
- Speaking with an airline representative at the ticket counter
| Alaska | (800) 503-0101 (dial 711 for relay services) Alaska Airlines accessibility travel information |
| American Airlines | (800) 237-7976 – For hearing or speech-impaired call (800) 735-2988 – Baggage Information American Airlines accessibility travel information |
| Breeze Airways | (501) 273-3931 text only Breeze Airways accessibility travel information |
| Delta | (404) 209-3434 (dial 711 for relay services) Delta accessibility travel information |
| United | (800) 228-2744 United accessibility travel information |
Complimentary wheelchairs are available in the main terminal for public use AND are self-service on a first-come, first-served basis.
RENTAL CARS
For wheelchair assistance to and from your rental car, please contact your car rental agency directly for information.
| ALAMO Reservations: 800-462-5266 Terminal Counter: 541-504-2824 | AVIS Reservations: 800-331-7423 Terminal Counter: 541-923-3750 | BUDGET Reservations: 800-527-7000 Terminal Counter: 541-923-0699 |
| ENTERPRISE Reservations: 800-736-8227 Terminal Counter: 541-504-2824 | HERTZ Reservations: 800-654-3131 Terminal Counter: 541-923-1411 | NATIONAL Reservations: 800-CAR-RENT Terminal Counter: 541-504-2824 |
TSA CARES
TSA Cares is a dedicated helpline that provides travelers with disabilities, medical conditions, or other special circumstances with additional support during the security screening process.
Passengers may request assistance by contacting TSA Cares at least 72 hours before travel. A TSA Passenger Support Specialist can be assigned to help guide you through screening and ensure a smooth experience.
To request assistance or learn more:
Call TSA Cares at 1-855-787-2227
Available Monday–Friday, 8 a.m. to 11 p.m. ET and Weekends/Holidays, 9 a.m. to 8 p.m. ET
Request for TSA Cares Assistance | Transportation Security Administration
RESTROOMS
All restrooms in the Airport terminal are ADA compliant.
SERVICE AND EMOTIONAL SUPPORT ANIMALS
Only ADA animals, Emotional Support Animals, and Police K-9s are allowed in the Airport (on a leash only). All other animals (Cargo or Pet in Cabin) must be kept in a kennel/cage in all areas of the Airport.
Department of Transportation Rules for Emotional Support Animals
Airport Terminal Animal Provisions
City of Redmond Service Animals for People with Disabilities policy
UNACCOMPANING MINORS OR TRAVELERS WITH SPECIAL NEEDS
To accompany a minor or traveler with special needs to or from a departure or arrival gate (such as an unaccompanied child or an elderly or disabled passenger), you must obtain a gate pass at the airline ticket counter which the passenger is flying. Gate passes are issued solely at the discretion of the airline, and not all airlines issue a gate pass. Please verify your airline’s policy prior to your trip to the airport.
Be sure to allow additional time for potential lines at the ticket counter and check with the airline in advance to make sure the ticket counter will be open when requesting a gate pass for an arriving flight. Be prepared to provide government-issued photo identification (e.g. driver’s license) and flight information. Only one person may be allowed to accompany a passenger to or from the gate.
SUNFLOWER LANYARD PROGRAM
To better meet the needs of our travelers with disabilities, RDM supports the Sunflower Lanyard Program. Sunflower lanyards are now offered at more than 30 airports across the globe.
It’s easy for airport employees to lend a hand to travelers with visible cues of a disability like a passenger in a wheelchair. But there are other “hidden disabilities” that are less apparent such as autism, Crohn’s disease, dementia, hearing impairment, multiple sclerosis, and PTSD. RDM Travelers with hidden disabilities may request a sunflower lanyard from their airline or at the Airport Administrative office, to let airport staff know that they may need a little help or extra patience. Learn more about hidden disabilities.
For general accessibility inquiries, please contact us at [email protected] or call 541-504-3499 Monday – Friday between 8 am – 4 pm, closed on Federal Holidays.
Please Note:
RDM staff do not provide assistance to or from the terminal curb. For curbside support, please coordinate with your airline or travel companion.
TRAVELING WITH YOUR OWN WHEELCHAIR OR OTHER MOBILITY DEVICE
Policies vary from airline to airline regarding mobility devices in general. To learn more about your airline’s procedures and requirements for mobility devices, please visit your airline’s website or call their reservation desk.
If you are a passenger with a disability and you will be traveling with your mobility device, here are a few suggestions to make your airport experience trouble-free and more enjoyable:
When making airline reservations AND checking in for your flight, advise your airline of the following information:
- Type of mobility device
- Please note that Segway mobility devices are not authorized to be stored on most carriers.
- Weight and size of mobility device
- Whether or not your mobility device will require assembly/disassembly
- Whether or not you are non-ambulatory, and will need an onboard wheelchair to reach your seat when boarding or deplaning the aircraft.
- Whether or not you can ascend and descend stairs without assistance
- Whether or not you will be checking your mobility device at the ticket counter, or at the departure gate.
Allow extra time when traveling with a battery-powered electric wheelchair, cart, or scooter:
- Although not required, it is recommended that you check in at your airline ticket counter at least 2 hours in advance; and,
- Arrive at your departure gate at least one hour prior to your scheduled departure.
Attach instructions to your wheelchair if assembly/disassembly is needed:
- Although not required, it’s very helpful to airline staff if you attach a copy of assembly/disassembly instructions to your wheelchair (or another mobility device); and, if needed, bring specialized tools with you when traveling. (If you have questions regarding permitted carry-on tools, please contact the Transportation Security Administration at 1-866-289-9673.)
Identify battery type and know how to access it, if your mobility device is battery-powered:
- Please let the airline staff know your wheelchair’s (or other mobility device’s) specific battery type, and identify the battery as either spillable or non-spillable so that airline staff can adhere to federal “dangerous goods” handling procedures.
- Before arriving at the airport, it is best if you can educate yourself on how to gain access to the battery compartment and bring a specialized tool if needed.
- Some mobility devices have batteries that can only be accessed by a technician. If this is the case, you may not be able to fly with your mobility device. Check with your air carrier to be sure.
Folding wheelchairs
If space is available, many airlines will allow folding wheelchairs to be stowed in the cabin on a first-ask, first-serve basis. If cabin storage is not available, airlines will typically allow you to check your wheelchair as baggage at either the ticket counter or the departure gate. Your airline will provide a wheelchair and wheelchair aid to assist you to your gate if needed.
Connecting City
Advise your airline in advance if you wish to use your mobility device in your connecting city. They’ll let you know if you will have sufficient time in your connecting city. If not, the airline can provide you with their wheelchair service.
Aisle Width of Aircraft
The width of aisle space varies from aircraft to aircraft. Some aisle-width spaces can be fairly narrow and difficult to navigate with an airline’s onboard wheelchair. Ask your airline about the aisle width before confirming reservations, if you are concerned about the wheelchair transfer process from the gate onto the aircraft.
Visit the US Department of Transportation Website
Traveling with a Disability | US Department of Transportation
USEFUL WEBSITE AND APPLICATIONS
Vitals Aware Services: Real-Time Digital Medical ID
Vitals™ is designed to alert first responders and 911 dispatchers with the exact personal information needed to assist a vulnerable person in a crisis, calmly and compassionately. For memory issues, medical conditions, medication, mental health, invisible condition, or de-escalation techniques, the Vitals™ living digital medical ID is a trusted emergency alert system for seniors, families, and countless others. (thevitalsapp.com)
Ultimate Guide to Air Travel with a Disability:
A detailed guide was put together with the help of experts and covers tips and advice on how to make navigating airports and air travel a more enjoyable experience.
Alaska Airlines “Fly for All” App:
Alaska launched a free app in the Apple Store and Google Play called Fly for All. Designed for first-time flyers, guests traveling with children, unaccompanied minors, and those with cognitive and developmental disabilities, including autism, the app will help ease the anxiety of air travel by walking guests through the steps they’ll follow when getting ready to fly.
The app features a series of photos and descriptions (social stories), with an optional read-aloud setting, that describes every step of the travel process from packing your bag to landing at your destination. It also features interactive content, including a travel checklist, matching games, and communication cards anyone can use to communicate non-verbally with employees and other travelers. https://blog.alaskaair.com/alaska-airlines/fly-for-all-app-ease-anxiety-of-air-travel/
Tips on traveling with a disability:
CLICK HERE for Tips on traveling with a disability
Johnny Jet in-depth guides for traveling with disabilities:
https://johnnyjet.com/flying-with-disabilities-and-special-needs-guide/
Online Resources for Blind and Low-Vision Travelers:
Aira
Aira is a service that connects blind and low-vision people to highly trained, remotely-located agents. Through an app on your smartphone, or through an optional pair of Horizon Smart Glasses, Aira delivers instant access to visual information at the touch of a button – enhancing everyday efficiency, engagement, and independence. Straightforward and simple.
BlindSquare
Blindsquare is the World’s Most Popular accessible GPS application developed for the blind and visually impaired. It describes the environment and announces points of interest and street intersections as you travel. In conjunction with free, third-party navigation apps it is a powerful solution providing most of the information blind and visually impaired people need to travel independently.
AMERICANS WITH DISABILITIES ACT (ADA)
The City of Redmond does not discriminate on the basis of disability in the admission or access to, treatment in, or employment in, its programs or activities and strives to make all of our programs and services available to every Redmond citizen. Reference documents on this site include notices, grievance procedures, curb ramp request forms, and request for accommodations.
The Americans with Disabilities Act (ADA) of 1990 provides guidelines to comply with accessible programs, services and building construction, but we always need to hear from our citizens to direct resources where they are most needed.
ADA Transition Plan – For information on the City’s ADA Transition Plan, please click here.
Title I – Employment:
Title I of the Americans with Disabilities Act addresses the rights of individuals with disabilities in employment settings. According to the Americans with Disabilities Act Handbook (U.S. Department of Justice, 1991), the purpose of Title I is to ensure that qualified individuals with disabilities are protected from discrimination on the basis of disability. As long as the individual is qualified for an employment opportunity, they cannot be denied that opportunity simply because they have a disability and must therefore be given the same consideration for employment that individuals without disabilities are given.
Title II – Public Services:
Title II of the Americans with Disabilities Act addresses the right of access to public services by individuals with disabilities. According to the Americans with Disabilities Act Handbook (U.S. Department of Justice, 1991), the purpose of Title II is to prohibit discrimination on the basis of disability in all services, programs and activities provided or made available by local or state governments and their affiliate agencies. This is regardless of whether they receive federal funding or how many employees they have.
Title VI – Civil Rights Act of 1964:
The City of Redmond assures that no person shall on the grounds of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, and the Civil Rights Restoration Act of 1987 (P.L. 100.259), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity. In addition, the City of Redmond also incorporates other State and Federal classes such as disability, religion, age, sex, sexual orientation, gender identity, marital status, or source of income. The City of Redmond assures every effort will be made to ensure nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not.
ADA and Title VI Forms & Resources
ADA Accommodation Request Form.doc (redmondoregon.gov)
Redmond Municipal Airport Title VI Plan
Contact Us:
Please contact the ADA/Title VI Coordinator at (541) 504-3036 or email [email protected] if you have any questions, concerns or suggestions around the City’s ADA or Title VI programs.
For more information or to connect with “The Americans with Disabilities Act” website, click HERE
It is unlawful for airport operators and their lessees, tenants, concessionaires, and contractors to discriminate against any person because of race, color, national origin, sex, creed, or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported to the Airport Manager or:
Federal Aviation Administration Office of Civil Rights, ACR-1 800 Independence Avenue, S.W. Washington, D.C. 20591
Federal regulations on unlawful discrimination are available for review in the Airport Administration Office.