HOW EARLY SHOULD I ARRIVE AT THE AIRPORT?
You are encouraged to contact your airline as times may vary depending on the airline and date of travel.
In general, we recommend arriving two (2) hours prior to departure time, to allow time for parking, airline check-in, obtaining a boarding pass and going through the security screening process, which includes screening of your carry-on bag.
TSA hours vary depending on flight schedules’ generally opening daily 90 minutes prior to the first departure and closing after the final scheduled departure. TSA has limited ability to modify hours for flight delays. If you leave the boarding area, you may not be able to return, so always check with TSA or your airline before exiting.
Always allow more time if you are traveling with pets, individuals with mobility or other special needs, and children.
| Alaska 800-252-7522 www.alaskaair.com | American 800-433-7300 www.aa.com | Avelo Airlines 346-616-9500 www.aveloair.com |
| Delta 800-221-1212 www.delta.com | United 800-824-6200 www.united.com |
WHAT CAN I PACK IN MY CARRY-ON OR CHECKED BAGGAGE?
Planning ahead and packing properly can facilitate the screening process and ease your travel experience at the airport. Know what you can pack in your carry-on and checked baggage before arriving at the airport by reviewing the comprehensive TSA lists on their website.
I DON’T HAVE MY ID; CAN I STILL TRAVEL?
In the event you arrive at the airport without acceptable identification (whether lost, stolen, or otherwise), you may still be allowed to fly. By providing additional information, TSA has other ways to confirm your identity so you can reach your flight. Please plan for additional processing time at the TSA check point.
If your identity cannot be verified, you will not be allowed to enter past the screening checkpoint. For more information, please visit the TSA Security Screening webpage where you will find information about Real ID compliance, travel readiness and so much more. To contact TSA directly, text the word “travel to AskTsa (275) 872 or call TSA (866) 289-9673. Representatives are available weekdays from 8 AM–11 PM ET and weekends and holidays from 9 AM–8 PM.
DO MINORS NEED ID TO TRAVEL?
TSA does not require children under 18 to provide identification when traveling within the United States. We recommend, contacting your airline for questions regarding specific ID requirements for travelers under 18.
| Alaska 800-252-7522 www.alaskaair.com | American 800-433-7300 www.aa.com | Avelo Airlines 346-616-9500 www.aveloair.com |
| Delta 800-221-1212 www.delta.com | United 800-824-6200 www.united.com |
HOW DO I SIGN UP FOR TSA PRECHECK?
TSA PreCheck is a great way to provide low-risk travelers with a smoother experience through airport security check points (TSA). Enrolled members do not need to remove shoes, laptops, 3-1-1 liquids, belts, or light jackets. They also access TSA PreCheck dedicated screening lanes at over 200 participating U.S. airports nationwide.
At Redmond Municipal Airport, TSA PreCheck pop-up events are managed by IDEMIA and scheduled several times each year. For 2025, event dates are as follows:
- February 25-28, 2025
- April 29 – May 2, 2025
- July 8-11, 2025
- October 14-17, 2025
Appointments are available approximately 30 days in advance of the event date.
To enroll, please follow these steps:
- Visit IDEMIA Online
- Follow the instructions
- After completing the registration process, select a date and appointment time at Redmond Municipal Airport (RDM)
For assistance contact IDEMIA at 1-844-321-2124.
WHERE DO I CHECK FOR LOST ITEMS?
Items Left in The Airport Terminal, Restaurant, Gift Shops, Curbside or Parking Lots
Found items are often turned into Airport Administration, then logged and stored securely for four weeks before disposition.
RDM utilizes Chargerback, a cloud-based platform, to manage lost and found items held for more than one business day.
Items valued at $250 or more are remanded to the Redmond Police Department in accordance with ORS Chapter 98.
LUGGAGE INFORMATION
Lost, Damaged or Delayed Luggage
If your baggage is lost, delayed, damaged or being held for pick up with the airline, please contact your airline:
| Alaska Airlines (877) 815-8253 File a Lost Report with Alaska | American Airlines (800) 535-5225 File a Lost Report with American | Avelo Airlines (346) 616-9500 File a Lost Report with Avelo |
| Delta (800) 325-8224 File a Lost Report with Delta | United (800) 335-2247 File a Lost Report with United |
Airlines retain chain of custody for checked baggage and are the best resource for tracking and recovering baggage.
TERMINAL EXPANSION INFORAMTION
Welcome to the future of travel in Central Oregon. Redmond Municipal Airport (RDM) is growing to meet the needs of our rapidly expanding region, while proudly preserving the charm that makes air travel through RDM so special. With more gates, added jet bridges and expanded terminal space, we’re not just growing, we’re elevating your journey. It’s all part of our commitment to be fast, friendly and clean – and now, even better than ever.